Adding & Using a Shared Mailbox in Outlook

After you have been added you as a member of a shared mailbox, close and then restart Outlook. The shared mailbox should automatically display in your Folder pane in Outlook.

What if it didn't work?

1. If you were only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart Outlook again.

2. If that didn't work, then manually add the shared mailbox to Outlook:

   1. Open Outlook.

   2. Choose the File tab in the ribbon.

   3. Choose Account Settings, then select Account Settings from the menu.

   4. Select the Email tab.

   5. Make sure the correct account is highlighted, then choose Change.

   6. Choose More Settings > Advanced > Add.

   7. Type the shared email address, such as info@contoso.com.

   8. Choose OK > OK.

   9. Choose Next > Finish > Close.

If you're using a Mac, follow these steps:

1. On the Tools  menu, click Accounts.

2. Click the + sign to add an additional Exchange account.
3. In the E-mail address field, enter the email address of the shred mailbox.
4. Under Authentication, enter your own credentials.

Now that the shared mailbox has been added, here's how to send and reply to emails using the shared mailbox

Send mail from the shared mailbox

1. Open Outlook.

2. Choose New Email.

3. If you don't see the From field at the top of your message, choose Options > From.

4. Click From in the message, and change to the shared email address. If you don't see your shared email address, choose Other email address and then type in the shared email address.

5. Choose OK.

6. Finish typing your message and then choose Send.

   From now on when you want to send a message from your shared mailbox, the address will be available in your From drop down list.

   Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message.